Add translations field to conversation_part and ticket_part (Preview) - #621
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Add translations field to conversation_part and ticket_part (Preview)#621cathalging wants to merge 1 commit into
cathalging wants to merge 1 commit into
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…_part
Model the new `translations` object on the Preview conversation_part and
ticket_part schemas. It is a map keyed by locale code: the special `original`
key holds the source locale code of the reply, and every other key is a locale
code whose value is the reply text translated into that locale, e.g.
{ "original": "en", "en": "Hello", "fr": "Bonjour" }.
This backs the new `conversation.admin.replied.translated` and
`ticket.admin.replied.translated` webhook topics. The existing `body` field is
unchanged and stays in the original source language. The field is Preview-only
(descriptions/0), so it is gated by the Preview API version.
Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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Why?
Admin reply parts can now be delivered in multiple locales, and the new
conversation.admin.replied.translatedandticket.admin.replied.translatedwebhook topics carry those translations. The Preview spec did not model that data, so integrators had no schema for it.How?
Adds a nullable
translationsmap (keyed by locale code, with anoriginalkey naming the source locale) to the Preview conversation part and ticket part schemas, leaving the existing reply text untouched.Notes for reviewers
The field is Preview-only, so it is added to
descriptions/0alone and not to any stable2.xversion. Example value:{ "original": "en", "en": "Hello", "fr": "Bonjour" }. A companion PR inintercom/developer-docssyncs the same schema addition into the developer-docs Preview mirror and adds a changelog entry.Generated with Claude Code